At Kiddla, we want every order to arrive safely, smoothly, and with clear tracking along the way. Please review our shipping information below before placing your order.

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Shipping & Delivery

What happens after placing my order?

Once your order is placed, you will receive an order confirmation email at the email address provided during checkout.

All orders are processed within 1–3 business days after your order is placed. Business days are Monday through Friday, excluding weekends and public holidays.

During peak seasons, holidays, or promotional periods, please allow a little extra time for processing.

Where do you ship?

We currently ship to the following countries:

• United States

• Canada

• United Kingdom

• Australia

If your country is not listed above, please contact us at support@kiddla.com before placing an order.

What happens if I entered the wrong address?

If you notice any mistake in the shipping address you submitted, please contact us immediately at support@kiddla.com so we can try to correct it before your order is processed or shipped.

Please make sure your shipping address is complete and accurate before placing your order. Kiddla is not responsible for delays, failed deliveries, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Once an order has been processed, packed, or shipped, we cannot guarantee that the shipping address can be changed.

How do I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to update after your order has been shipped. If your tracking number does not update immediately, it usually means the carrier system is still scanning and updating the package.

You can also track your order through our Track Your Order page.

When will I receive my order?

Here are our current estimated delivery times and shipping fees:

Country	Shipping Method	Estimated Delivery Time	Shipping Cost
United States	Standard Shipping	8–15 business days	$5.99
Canada	Standard Shipping	7–12 business days	CAD $7.99
United Kingdom	Standard Shipping	6–10 business days	GBP £4.99
Australia	Standard Shipping	8–14 business days	AUD $9.99

Please note that delivery times are estimates and may vary depending on customs clearance, local carrier delays, weather conditions, public holidays, peak shopping seasons, or other circumstances outside of our control.

Do you offer free shipping?

Yes, free shipping is available for eligible orders:

• United States: Free shipping on orders over $79

• Canada: Free shipping on orders over CAD $109

• United Kingdom: Free shipping on orders over GBP £59

• Australia: Free shipping on orders over AUD $119

For orders below the free shipping threshold, standard shipping rates will apply at checkout.

Where will my package ship from?

To help us offer a wider range of playful, high-quality toys at friendly prices, Kiddla works with trusted logistics partners to ship orders safely to our customers.

Your order may be shipped from one of our partner warehouses depending on product availability, destination country, and logistics arrangements.

What if my package is delayed?

While we work with reliable shipping carriers, delays may sometimes happen due to:

• Customs clearance

• Weather conditions

• Local carrier delays

• Public holidays

• Peak shopping seasons

• Incorrect or incomplete address information

• Events outside our control

If your order is delayed, please contact us at support@kiddla.com and we will help check the tracking status for you.

What if my package is marked as delivered but I didn’t receive it?

If your tracking information shows that your package has been delivered but you have not received it, please first check with:

• Household members

• Neighbors

• Building reception

• Mailroom

• Local carrier or post office

Kiddla is not responsible for packages that are confirmed as delivered by the shipping carrier but are lost or stolen after delivery.

However, we will do our best to assist you with tracking information and help you contact the carrier if needed.

Customs, duties, and taxes

For most orders, taxes and shipping charges will be shown at checkout when applicable.

Customers are responsible for any customs duties, import taxes, or local fees that may be charged by their country or local authorities, unless otherwise stated at checkout.

Kiddla is not responsible for delays caused by customs clearance.

Have more questions?

If you have any questions about your order or shipping status, please contact our support team.

Email: support@kiddla.com

Customer Service Hours:
Monday – Friday
10:00 AM – 10:00 PM GMT+8

We aim to respond to customer service emails within 1–2 business days.